Shipping/Return/Care Policy

Care:

Please enjoy your piece of Jan Hoyman Pottery daily. Use with care in a slow oven, microwave, and a gentle dishwasher.

Orders:

Orders can take up to 3-4 weeks to ship, depending on size and content of order. Call or e-mail for details: 707.468.8835  info@janhoymanstudio.com

Shipping:

Shipping costs are based on the size and weight of the pieces. We charge as little as we can to offer you the best deal.

Shipping on orders of $251 and above is FREE!

Returns:

If you are not satisfied with your order, please contact us within 14 days of receiving the piece.

If something arrives broken, we will replace it with another similar item at no cost to you. If you are not happy with the item, we will offer you free shipping on a purchased replacement item. If you would simply like to return the piece, we will refund you for the cost of the product (but not shipping).

Shipping Chart: (order size\shipping amount)

Zone 1

Western

Washington – Montana – Oregon – Idaho – Wyoming – Nevada – California – Utah   Arizona – Colorado – New Mexico

$1-$50 = $8 | $51-$100 = $10 | $101-$250 = $15 | $251+ = FREE

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Zone 2

Central

North Dakota – South Dakota – Minnesota – Wisconsin – Iowa – Nebraska – Illinois   Kansas – Missouri – Oklahoma – Arkansas – Texas – Louisiana

$1-$50 = $11 | $51-$100 = $13 | $101-$250 = $18 | $251+ = FREE

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Zone 3

Eastern

Michigan – Ohio – Indiana – Kentucky – Tennessee – Alabama – Mississippi – Maine             New York – Pennsylvania – Virginia – West Virginia – North Carolina – South Carolina   Georgia –   Florida – New Hampshire – Vermont – Massachusetts – Rhode Island     Connecticut – New Jersey – Delaware – Maryland – Washington DC – AlaskaHawaii

$1-$50 = $12 | $51-$100 = $16 | $101-$250 = $21 | $251+ = FREE

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